NCC Orders Telcos to Compensate Subscribers for Poor Network Service

The Nigerian Communications Commission has directed mobile network operators to compensate subscribers in areas where network quality falls below approved standards. Affected subscribers will receive compensation in the form of airtime credits, calculated based on their average spending patterns and presence in affected Local Government Areas. The directive is part of efforts to strengthen consumer protection and ensure users are not left to bear the impact of poor service delivery. The NCC also ordered tower companies to reinvest fines into infrastructure improvements.....TAP TO CONTINUE READING

Key Points:

Compensation will be paid as airtime credits to subscribers in areas with poor network quality.
Operators face penalties starting from about ₦5 million per infraction, with additional daily fines for continued breaches.
The NCC previously revealed operators could face penalties of about ₦12.4 billion for multiple violations.
Tower companies are directed to reinvest fines into infrastructure improvements affecting service quality.
The move follows persistent complaints over dropped calls, slow data speeds, and network congestion.

As the NCC enforces stricter quality of service regulations, Nigerian telecom subscribers may finally see tangible relief from years of poor network experience through compensation and infrastructure upgrades.

Sources: PM News