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The Nigeria Civil Aviation Authority (NCAA) has summoned all domestic airlines to a meeting in Abuja over recent flight disruptions. The meeting will be held on Wednesday at the NCAA headquarters as confirmed by the Director of Public Relations and Consumer Protection, Michael Achimugu, on his verified X handle.

Daily Trust reports that the aviation industry has recently come under intense scrutiny following incidents of unruly passenger behaviour.

“The NCAA has invited all domestic airlines to a meeting in Abuja slated for tomorrow, Wednesday,” Achimugu said.

He stated that among the issues to be addressed are “Unruly passenger behaviour and passenger handling protocols; Unresolved refund/compensation issues; Introduction of RFID bagtags and flight monitoring technology; Enforcement of phone switch-off instruction and protection for cabin crew as well as Improved travel experience for passengers.

This is coming barely 24 hours after Achimugu said the regulatory authority had the mandate of the federal government “to begin naming and shaming” airlines that delay and cancel flights especially at odd hours without providing the right comfort for the stranded passengers as stipulated in Part 19 of the Nigerian Civil Aviation Regulations.

In an X post, he stated that when airlines cancel flights without taking care of the welfare of passengers, they expose the NCAA’s consumer protection officers to danger.

Achimugu explained that if airline has kept passengers at the terminal up to 00hrs before cancelling a flight, the airline owes the passengers hotel accommodation.

He wrote: “The regulations stipulate that passengers stranded between the hours of 2200 and 0400 be given accommodation.

“The situation where airline staff intentionally disappear, leaving NCAA Consumer Protection Officers to handle justifiably irate and frustrated passengers will no longer be tolerated.

“While one understands the challenges that operators face in our peculiar operating environment, whoever willfully ventures into a business and wants to remain in it must do it well.

“We must not always choose the easy way out. Don’t you want to be called “world class”? Don’t you want to compete at the highest level? If not for the sake of the passengers who trust you to safely fly them, what about for your own pride?”

He reiterated that the airline should stop exposing NCAA officials “to avoidable risk when all they do is support your business and protect your rights.”

“For infractions that are sanctionable, the Authority will apply the fullest measures possible. We will not abandon the letters of our regulations.

“The federal government has instructed that airlines be named and shamed by the NCAA. While we have done our best to advise per solutions to flight disruptions and why not nearly all cases are the fault of the airlines, the NCAA expects that operators must comply with the regulations in the event of a disruption.

“In compliance with the directives from the federal government and the Honourable Minister of Aviation and Aerospace Development, the naming and shaming will commence,” Achimugu added.

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